Last Updated: March 20, 2025

Welcome to the Privacy Policy of PatMacTech UK Ltd. We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our services. Please read this policy carefully to understand our practices.

Who We Are

PatMacTech UK Ltd is a technology solutions company registered in the United Kingdom. Our website is located at www.patmactech.co.uk. We provide IT services, technical support, and digital solutions to individuals and businesses.

Company Details:

• Registered Name: PatMacTech UK Ltd
• Registered Address: Summerhill Place, MK45 3PQ, United Kingdom
• Company Registration Number: 15385316
• Contact Email: admin@patmactechuk.net
• Phone Number: +44 1234 413856

For any privacy-related inquiries, please use the contact information provided in the “Contact Information” section below.

What Personal Data We Collect and Why We Collect It

At PatMacTech UK Ltd, we collect various types of personal data to provide our services, improve your experience, and meet legal obligations. Below, we outline what data we collect, why we collect it, and the legal basis for doing so.

Types of Personal Data Collected

1. Personal Identifiers: Name, email address, phone number, and postal address (e.g., when you contact us or purchase a service).
2. Account Preferences: Login credentials, service preferences, and settings if you create an account on our site.
3. Transactional Data: Purchase history, payment details (e.g., last four digits of your card), and billing information.
4. Technical Data: IP address, browser type, device information, and cookie data (see “Cookies” subsection).
5. Sensitive Data: In rare cases, we may collect health-related data (e.g., if you request accessibility support), but only with your explicit consent.

Why We Collect It

• To Provide Services: We use your name, email, and payment details to process orders, deliver IT solutions, and provide customer support (Legal basis: Contract).
• To Improve Our Website: Technical and analytics data helps us optimize site performance and user experience (Legal basis: Legitimate Interests).
• To Communicate: We use your contact details to respond to inquiries and send service updates (Legal basis: Consent or Legitimate Interests).
• To Comply with Laws: We retain certain data to meet tax, accounting, and data protection regulations (Legal basis: Legal Obligation).

Personal data may also be generated through technical processes like contact forms, cookies, analytics, and third-party embeds, as detailed below.

Comments

When visitors leave comments on our site, we collect the data shown in the comment form (e.g., name, email address, and optional website URL), along with the visitor’s IP address and browser user agent string to help detect spam. This data is collected based on your consent when submitting the comment.

Media

If you upload media files (e.g., images or documents) to our site as part of a support request or account feature, be aware that these files may contain embedded metadata (e.g., location data). All uploaded files are typically publicly accessible unless restricted by our security settings. We process this data to fulfil your request (Legal basis: Contract).

Contact Forms

We use a third-party contact form plugin on our site. When you submit a form, we collect your name, email address, and message content. We retain this data for six months for customer service purposes but do not use it for marketing unless you explicitly opt in (Legal basis: Consent or Contract).

Cookies

Our website uses cookies to enhance functionality and user experience. These include:

• Essential Cookies: Required for site navigation and login (e.g., wordpress_logged_in_[hash]).
• Analytics Cookies: Set by Google Analytics to track site usage (e.g., _ga, _gid).
• Third-Party Cookies: Social media plugins (e.g., Twitter share buttons) may set cookies if you interact with them.

You can manage cookie preferences via your browser settings or our cookie consent popup. Cookies are used based on your consent (except essential ones, which rely on Legitimate Interests).

Analytics

We use Google Analytics to collect anonymous data about site usage, such as page views, session duration, and referral sources. This helps us understand how visitors interact with our site and improve our services (Legal basis: Legitimate Interests). You can opt out via your browser’s Do Not Track setting or Google’s opt-out tool: Google Analytics Opt-Out. See Google’s Privacy Policy here.

Who We Share Your Data With

We share your data only with trusted third parties necessary to deliver our services:

• Hosting Provider: Site Ground (UK-based servers) hosts our website and stores site data. See their Privacy Policy here.
• Payment Processors: Stripe processes payments securely. We share transactional data (e.g., card details) with them (Legal basis: Contract). See their Privacy Policy here.
• Email Services: Mailchimp sends service-related emails if you opt in. We share your email address with them (Legal basis: Consent). See their Privacy Policy here.
• Analytics Provider: Google Analytics processes anonymized usage data.

We do not sell or share your data with anyone else unless required by law.

How Long We Retain Your Data

We retain personal data only as long as necessary:

• Contact Form Submissions: 6 months for customer service purposes.
• Comments: Indefinitely unless you request deletion.
• Analytics Data: 12 months, then anonymized.
• Purchase Records: 10 years to comply with UK tax and accounting laws.
• Account Data: As long as your account is active, plus 1 year after closure unless you request earlier deletion.

After these periods, data is securely deleted or anonymized unless we’re legally required to keep it longer.

What Rights You Have Over Your Data

Under GDPR and UK data protection laws, you have the following rights:

• Access: Request a copy of your data.
• Rectification: Correct inaccurate data.
• Erasure: Request deletion of your data (subject to legal obligations).
• Restriction: Limit how we process your data.
• Portability: Receive your data in a machine-readable format.
• Object: Opt out of marketing or profiling.
• Withdraw Consent: Revoke consent where it applies.

To exercise these rights, contact us at privacy@patmactech.co.uk. We’ll respond within 30 days.

Where Your Data Is Sent

Your data may be transferred outside the UK or EU:

• Hosting: SiteGround uses UK servers, but backups may be stored in the EU (safeguarded by GDPR).
• Analytics: Google Analytics may process data in the US, protected by Standard Contractual Clauses.
• Payment Processing: Stripe operates globally, with data safeguarded under Privacy Shield and contractual clauses.

We ensure all transfers meet UK and EU data protection standards through agreements with our providers.

Contact Information

For privacy concerns, contact:

• Email: admin@patmactechuk.net
• Phone: +44 1234 413856
• Address: PatMacTech UK Ltd, Summerhill Place, MK45 3PQ, United Kingdom

Our Data Protection Officer is:

• Name: Jane Smith
• Email: dpo@patmactech.co.uk
• Phone: +44 1234 413856

Additional Information

How We Protect Your Data

We take robust measures to safeguard your data:

• Encryption: SSL/TLS secures data in transit; AES-256 encrypts data at rest.
• Security: Two-factor authentication (2FA) protects staff accounts; regular security audits are conducted.
• Training: Our team is trained annually on data protection best practices.
• Assessments: We’ve conducted a Privacy Impact Assessment for high-risk processes.

What Data Breach Procedures We Have in Place

If a data breach occurs:

• We’ll notify affected users within 72 hours if there’s a risk to your rights.
• We use internal reporting tools to log and investigate breaches.
• Our incident response team coordinates with authorities (e.g., ICO) as needed.
• We offer a bug bounty program to encourage ethical reporting of vulnerabilities.

What Third Parties We Receive Data From

We may receive data from:

• Social Media Platforms: If you log in via Twitter or LinkedIn, we receive your public profile data (Legal basis: Consent).
• Partners: Referral data from affiliate partners (anonymized unless you engage with us).

What Automated Decision Making and/or Profiling We Do

We do not currently use automated decision-making or profiling. If this changes (e.g., for credit checks or targeted ads), we’ll update this policy and inform you of your rights.

Industry Regulatory Disclosure Requirements

PatMacTech UK Ltd complies with the UK Data Protection Act 2018 and GDPR. We’re registered with the Information Commissioner’s Office (ICO) under number ZA123456.

This Privacy Policy may be updated periodically. Check back for the latest version. If you have questions, reach out to us at admin@patmactechuk.net