Effective Date: 10/09/2025
Operator: PatMacTech UK Ltd
PatMacTech UK Ltd (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, store, and safeguard your information across our products: BisaDoc (teleconsultation), BisaNurse (nursing and home care), and BisaPharma (pharmacy and prescription services).
1. Information We Collect
We may collect the following categories of information when you use our services:
- Personal Information: name, date of birth, gender, email address, phone number, residential address, ID details.
- Health & Medical Information: medical history, consultation notes, prescriptions, treatment plans, nursing support records, lab results.
- Payment & Financial Data: payment details processed through Paystack, Hubtel, MTN MoMo, and other gateways.
- Insurance & NHIS Details: where applicable.
- Location Data: for service delivery, pharmacy logistics, and home nursing visits.
- Technical Data: device identifiers, cookies, and usage analytics.
2. How We Use Your Information
Your data may be used to:
- Provide consultations, nursing support, pharmacy ordering, and healthcare services.
- Share prescriptions with licensed pharmacists (BisaPharma).
- Assign consultations and case files to qualified doctors and nurses.
- Process payments securely through third-party gateways.
- Enable logistics and delivery services via FlexyRide and other partners.
- Improve user experience through analytics and personalization.
- Ensure compliance with legal and regulatory obligations.
3. Data Sharing
We do not sell your data. We may share limited information with:
- Doctors, Nurses, Pharmacists – for service delivery and patient care.
- Payment Providers – Paystack, Hubtel, MTN MoMo for secure transactions.
- Logistics Providers – FlexyRide for medicine and healthcare delivery.
- Regulatory Authorities – when required by law.
4. Data Storage & Security
- All data is hosted on secure UK-based servers.
- We use encryption in transit (SSL) and at rest to safeguard health and payment data.
- Access to medical records is restricted by role:
- Patients – only their own records.
- Doctors – patient files assigned to them.
- Nurses – care plans and records of assigned patients.
- Pharmacists – prescriptions necessary to dispense medication.
5. Data Retention
- Health and medical records are retained for six (6) years from the date of last interaction, unless deletion is requested.
- If a user requests deletion, records will be anonymized or securely erased, subject to regulatory requirements.
6. Children & Minors
Our services may be used by individuals under 18 only with parental or guardian consent. Health data of minors is handled with heightened confidentiality.
7. Cookies & Analytics
Our apps and websites use cookies and tracking technologies to enhance functionality, analyze usage, and improve services. You may disable cookies in your browser, but some features may not function properly.
8. Legal Compliance
This Privacy Policy is designed to comply with:
- UK General Data Protection Regulation (UK GDPR)
- EU GDPR
- Ghana Data Protection Act, 2012 (Act 843)
- HIPAA principles (as a best-practice safeguard for health data)
9. Your Rights
You have the right to:
- Access and review your personal data.
- Request correction or updates.
- Request deletion of your data.
- Withdraw consent for data processing.
- File a complaint with your local data protection authority.
10. Contact Us
If you have questions or concerns regarding your privacy, please contact:
PatMacTech UK Ltd – BisaHealth Privacy Team
📧 Email: bisa@patmactechgh.com